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Customer Service

  1. Payment Options
  2. Shipping & Delivery
  3. Order Processing
  4. Returns
  5. Cancellations
  6. Label Printing
  7. Custom Label Printing

1. Payment Options

Secure payment powered by Shopify is available on our website. We accept Visa, Mastercard, and American Express debit and credit cards and PayPal. 

2. Shipping & Delivery

We use Sendle delivery service for all our parcels within their delivery area. Sendle is a door-to-door delivery service using their network of delivery partners. If you are outside Sendle's shipping area we will ship via Australia Post. All shipping costs are quoted during checkout.

You will receive a delivery tracking link after it has been despatched. Approximate delivery times (Greenery Lane is in Brisbane) can be viewed here: https://www.sendle.com/pricing#delivery-estimates

We do not offer an express delivery service.

Card orders that are sent via standard letter Australia Post have no tracking available.

3. Order Processing Times

Non-custom items

1-2 business days

Seed Paper Grow Kits with custom labels

5-10 business days, after approval of label design. Label designs will be sent to you for approval within 2 business days following order. End-to-end processing times are 7-12 business days, unless there is a delay with label design approval.

Custom gift labels

If you choose the custom gift label option this will add up to 2-3 business days to our order processing timeframes.

4. Returns

Please choose carefully as our products are not able to be returned for a refund or exchange if you change your mind. However, please contact us if you have any questions or issues with your order. We will of course assist with any return & refund relating to faulty or damaged goods.

5. Cancellations

No refunds are available for any order cancellations.

6. Label Printing

Please note there may be some variances in label design alignment between labels. Whilst all care is taken to ensure labels are printed to our high standards there will sometimes be minor alignment differences that are unable to be adjusted in the printing process.

7. Custom Label Design

We are able to customise any of the labels in our range for custom label designs or we are able to incorporate your own artwork. Your artwork will need to be provided in PNG, JPEG or PSD format. There may be limitations to design changes to our existing label designs, for example colour changes. We can also source other artwork for an additional fee, quoted on request.

Please check your proof thoroughly as we will supply your design as per your text and do not proof read your text. If alterations are required then an amended proof will be emailed to you for approval.

We will not complete your order until we have received an approved proof. This may delay the processing time of your order if the approval is delayed.

8. Custom Text Designs

Please refer to each listing for the maximum number of characters available for each design. Changes to font size may required and this may change the appearance of the design from the listing pictures.

Please check your proof thoroughly as we will supply your design as per your text and do not proof read your text. If alterations are required then an amended proof will be emailed to you for approval.

We will not complete your order until we have received an approved proof. This may delay the processing time of your order if the approval is delayed.