Customer Service

  1. Payment Options
  2. Shipping & Delivery
  3. Order Processing
  4. Returns
  5. Cancellations
  6. Label Printing

1. Payment Options

Secure payment powered by Shopify is available on our website. We accept Visa, Mastercard, and American Express debit and credit cards and PayPal. 

2. Shipping & Delivery

Shipping info can be found at https://www.greenerylane.com.au/pages/shipping-info

3. Order Processing Times

Order processing times vary, refer to the product page for more information. Non custom products and non wholesale / bulk orders will be despatched in 3-5 business days.

4. Returns

Please choose carefully as our products are not able to be returned for a refund or exchange if you change your mind. However, please contact us if you have any questions or issues with your order. We will of course assist with any return & refund relating to faulty or damaged goods.

5. Cancellations

No refunds are available for any order cancellations.

6. Label Printing

Please note there may be some variances in label design alignment between labels. Whilst all care is taken to ensure labels are printed to our high standards there will sometimes be minor alignment differences that are unable to be adjusted in the printing process. Refer to our Order & Design Guidelines for more information - https://www.greenerylane.com.au/pages/order-design-guidelines

 

8. Custom Text Designs

Please refer to each listing for the maximum number of characters available for each design. Changes to font size may required and this may change the appearance of the design from the listing pictures.

Please check your proof thoroughly as we will supply your design as per your text and do not proof read your text. If alterations are required then an amended proof will be emailed to you for approval.

We will not complete your order until we have received an approved proof. This may delay the processing time of your order if the approval is delayed.